Flowers on the Hilltop accepts no liability if incorrect or incomplete address details are given in your order . We can often do a redirect to ensure the flowers are delivered, this may incur and extra delivery charge.

Delivery Frequently Asked Questions

How much is it to send flowers in Auckland?*

Flower delivery charges vary throughout Auckland, use the dropdown menu in the shopping cart for the exact charge or check below for a guideline price.

What happens if no one is home?

Your flowers will be placed in the most secure area the courier can find out of the wind rain and sunshine. Flower deliveries do not require a signature receipt so will be left at the address given even if the recipient is not home.

When will my flowers be delivered?

Within our guideline delivery information *see below, we guarantee your flowers will be delivered on the day you specified if this is not achievable due to timing, or unforeseen circumstances we will be in touch with you by phone or email. Please note our guidelines for more rural delivery addresses.

Local West Auckland Flower deliveries throughout the day on an approximate 4 hr delivery cycle * note Saturday delivery times may vary.
Greater Auckland 2 pick-ups per weekday one morning , one afternoon.
SATURDAY * one pick-up for Auckland wide and local deliveries .courier collection is between 9.00am and 9.30 am on Saturday .
The delivery can be made late on Saturday afternoon even for local delivery.


We DO NOT offer a TIME SPECIFIC delivery service throughout Auckland on our regular delivery charges, if you need this service Monday to Friday call our Flower store for a price.
09 8186556 or 0800 326687

How will I know the flowers have been delivered?

Unfortunately, we do not currently offer a confirmation service, however we are more than happy to ring our couriers to enquire about a delivery. Please just call on 09 8186556 or 0800 326687 or contact us by email.



Can I collect my order from your store?

Yes, most certainly we are open from 8.30 am to.4.45 pm Monday to Friday
Saturday 9.00 am to 3.45 pm
Sunday 10.00 to 3.45 pm

I don’t know the exact address of the business I’m sending to?

The best thing to do is google the business name to verify the address, this is important for our couriers to be able to delivery precisely, also is it street frontage, upstairs, In a business unit, is the delivery time specific especially for someone leaving earlier? or delivery on a Friday.

How will my flower delivery be packaged?

Your flowers will be delivered wet packed or in a Vox box (a cardboard box with a water filled plastic liner) if specified.
Always protected the best we can possibly do to ensure the flowers and gifts are the same as when they left our store.
In the unlikely event of a mishap occurring during delivery we will always rectify the situation with a replacement bouquet free of charge.

Weekday Deliveries 

Flowers that are to be delivered on weekdays in Auckland are sent via specialist and trusted local and floral couriers directly from our florist shop. For local orders our courier collects flowers hourly, until 3.30 pm. For all other Auckland and Greater Auckland orders our courier service is staggered throughout the day (two pickups demand driven) with a final collection approximately 1.30 pm , do call us if your delivery is urgent we may be able to arrange the delivery on your behalf.(+649)8186556.  

Weekend Deliveries

Saturday orders to Greater Auckland, Rural Suburbs,or throughout New Zealand MUST be received by 4.00 pm Friday to ensure Saturday delivery. Local delivery in suburbs close to the shop can often be arranged for late Saturday afternoon please call us to be sure on (+649) 8186556. Please note that there are NO regular deliveries on Sunday, exceptions are Mother’s Day which is a Sunday, and Valentine’s day if it happens to fall on a Sunday or a Monday.

Because we border the West Coast beaches, the beautiful Waitakere ranges, and also the rural beach and bay areas on the Huia side of the Manukau Harbour we arrange next day delivery to these areas, it is preferable to have a days notice to ensure a smooth delivery service.

Please refer to the information below for delivery costs and times your order will need to be received by.

*Please note that some outlying and remote Auckland suburbs may incur an extra charge. If this is the case we will contact you prior to the delivery of your flowers to advise of any additional costs.Default will be $38.00 NZD

International Orders

Flowers on the Hilltop are able to arrange for flowers to be delivered internationally. We are part of the Direct2florist International florist’s network. If you wish to send flowers internationally please visit our pages on Direct2florist or telephone us on (+649) 818 6556 to discuss your requirements with one of our experienced florists.

Our Guarantee
Area Time order to be received Delivery cost
Local Area
1.30 pm for same day service.
$15.00 – $18.00
Rural Auckland Area
Rural deliveries please order 9.00 am previous day for guaranteed next day service
or call (+64) 9 8186556 to discuss options
* ($25.00 – $38.00) we will call you if delivery is more
Deliveries to the Auckland metropolitan area
Same day if ordered by NZ 11.30am.
This excludes Sundays, public holidays and celebrated holidays.
Preferably by 10.00am for same day delivery.
This excludes Sundays, public holidays, and celebrated holidays

We guarantee for all Auckland deliveries to send the freshest, most beautiful flowers possible direct from our store in Glendene Auckland.

Our contacts through Direct2florist are trusted suppliers for overseas orders, and our relay florists throughout New Zealand are recommended florists that we have dealt with in the past.

Our gift items and small treats are of excellent quality, all packaged with fancy wraps and bows made from beautiful ribbons, giving a real thrill and lots of pleasure to those that are receiving the flowers or gifts.

In the unlikely event that you are not 100% satisfied with your purchase ,please contact us IMMEDIATELY so we can rectify the situation and make sure we give you 100% satisfaction with your flowers or gift.

Special Events

For special occasion days i.e. Christmas Week, Valentine’s Day, Anzac Day, Easter and Mother’s Day we really appreciate having  as many days notice as possible for your bouquet or gift requirements, this helps ensures your order is given priority for flower selection and  prompt delivery.

Out side of the above guidelines we may be able to help call us with your order, we will pull out all of the stops, if we can’t deliver to time requirement we will  honestly let you know the earliest available time or endeavor to get your flowers where they need to go by fast courier service.( this will incur extra delivery costs).