Terms of Trade , Service & Conditions

GENERAL CONDITIONS
Please read these TERMS OF TRADE SERVICE AND CONDITIONS carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of trade service and conditions

This website is operated by Flowers on the Hilltop Glendene Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Flowers on the Hilltop Glendene Ltd. Flowers on the Hilltop Glendene Ltd offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following TERMS OF TRADE SERVICE AND CONDITIONS These TERMS OF TRADE SERVICE AND CONDITIONS apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

CHANGES TO TERMS OF TRADE SERVICE AND CONDITIONS
You can review the most current version of the TERMS OF TRADE SERVICE AND CONDITIONS at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these TERMS OF TRADE SERVICE AND CONDITIONS by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these TERMS OF TRADE SERVICE AND CONDITIONS constitutes acceptance of those changes.

PRODUCTS OR SERVICES
The products or services offered or displayed on our website may only be available exclusively online, they may have limited quantities and are subject to return or exchange in accordance with our Refund and or Replacement Policy.
At our sole discretion we reserve the right to limit the sales of any products or services displayed to any person.
We reserve the right to refuse any order you place with us.
All descriptions of products or product pricing are subject to change at any time without notice.
Whilst we have made every effort to display as accurately as possible the colours and images of our products appearing online, we cannot guarantee that the display of any colour will be similar or accurate through your device.
We do not promise that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or guarantee that any errors or omissions in the service will be rectified outside the terms of our Returns and Refund Policy.
If we make a significant change to or cancel an order, we will attempt to notify you by contacting the e mail and or billing address or phone number provided on your order.

The trading name and name that will appear on your invoice is Flowers on the Hilltop Glendene Ltd

Secure Online Ordering and Privacy

Flowers on the Hilltop offers secure online shopping. All customer and recipient information submitted is strictly confidential. When you submit personal information though our site or store front it is governed by our Privacy Policy

If you require further information on our terms and conditions of sale please make contact by email. .

Method of Payment

Flowers on the Hilltop Glendene, Auckland , New Zealand, accept payment by all major credit cards, Pay Pal, EFTPOS, and cash. it is at your discretion which payment gateway you choose to complete your purchase, If you would like to credit our bank account directly contact a flower consultant by phoning (0649) 8186556 during business hours , all payments need to be completed and credited to our account before flower or gift deliveries can be undertaken. All prices are shown in $NZ GST Inclusive.

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Taxes

New Zealand has a Goods and Services Tax (GST) of 15%  All prices shown are inclusive of GST.
All purchases through our website have this tax incorporated into the price.

Stock Availability

Flowers on the Hilltop will make every effort to provide flowers as seen on the website. However, due to seasonal variations and availability of certain flowers or containers we may occasionally have to make a substitute, where possible we will try to call you to discuss the change if we feel it could be significant.

If you have special requirements regarding your order please indicate this at the time of ordering, or telephone Flowers on the Hilltop on (+649) 818 6556

We reserve the right to refuse service to any person organisation , group ,or similar entity , without prejudice for any reason and at anytime.

Flower Deliveries – Auckland

Flowers that are to be delivered on weekdays in Auckland are sent via specialist and trusted local and floral couriers directly from our florist shop. For local orders our courier collects flowers hourly, until 3.30 pm. For all other Auckland and Greater Auckland orders our courier service is staggered throughout the day (two pickups demand driven) with a final collection approximately 1.30 pm , do call us if your delivery is urgent we may be able to arrange the delivery on your behalf.(+649)8186556.

Weekend Deliveries:

Saturday orders to Greater Auckland, Rural Suburbs,or throughout New Zealand MUST be received by 4.00 pm Friday to ensure Saturday delivery. Local delivery in suburbs close to the shop can often be arranged for late Saturday afternoon please call us to be sure on (+649) 8186556. Please note that there are NO regular deliveries on Sunday, exceptions are Mother’s Day which is a Sunday, and Valentine’s day if it happens to fall on a Sunday or a Monday.

Because we border the West Coast beaches, the beautiful Waitakere ranges, and also the rural beach and bay areas on the Huia side of the Manukau Harbour we arrange next day delivery to these area’s,it is preferable to have a days notice to ensure a smooth delivery service.

Please refer to the information below for delivery costs and times your order will need to be received by.

Area

Time order to be received

Delivery cost

Local Area 3.00 pm for same day service. $12.00 – $15.00
Rural Auckland Area Rural deliveries please order 9.00 am  previous day for guaranteed next day service or call (+649) 8186556 to discuss options *( $25.00 – $30.00) we will call you if delivery is more
Deliveries to the Auckland metropolitan area Same day if ordered by NZ 1.00 am This excludes Sundays, public holidays and celebrated holidays $15.00
National Preferably by 10 AM for same day delivery. This excludes Sundays, public holidays, and celebrated holidays $25.00

*Please note that some outlying and remote Auckland suburbs may incur an extra charge. If this is the case we will contact you prior to the delivery of your flowers to advise of any additional costs.Default will be $25.00 NZD.

International Orders

Flowers on the Hilltop are able to arrange for flowers to be delivered internationally. We are part of the Direct2florist International florist’s network. If you wish to send flowers internationally please visit our pages on Direct2florist or telephone us on (+649) 818 6556 to discuss your requirements with one of our experienced florists.

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Our Guarantee

We guarantee for all Auckland deliveries to send the freshest, most beautiful flowers possible direct from our store in Glendene Auckland.

Our contacts through Direct2florist are trusted suppliers for overseas orders, and our relay florists throughout New Zealand are recommended florists that we have dealt with in the past.

Our gift items and small treats are of excellent quality, all packaged with fancy wraps and bows made from beautiful ribbons, giving a real thrill and lots of pleasure to those that are receiving the flowers or gifts.

In the unlikely event that you are not 100% satisfied with your purchase ,please contact us IMMEDIATELY so we can rectify the situation and make sure we give you 100% satisfaction with your flowers or gift.

Special Events

For special occasion days i.e. Christmas Week, Valentine’s Day, Anzac Day, Easter and Mother’s Day we really appreciate having  as many days notice as possible for your bouquet or gift requirements, this helps ensures your order is given priority for flower selection and  prompt delivery.

Out side of the above guidelines we may be able to help call us with your order, we will pull out all of the stops, if we can’t deliver to time requirement we will  honestly let you know the earliest available time or endeavor to get your flowers where they need to go by fast courier service.( this will incur extra delivery costs)