Terms of Trade

Trading name and name that will appear on your invoice is Flowers on the Hilltop Glendene Ltd

Method of Payment

Flowers on the Hilltop Glendene, Auckland , New Zealand, accept payment by all major credit cards, Pay Pal, EFTPOS, and cash. If you would like to credit our bank account directly contact a flower consultant by phoning (0649) 8186556 during business hours , all payments need to be completed and credited to our account before flower or gift deliveries can be undertaken. All prices are shown in $NZ GST Inclusive.

logo mastercardlogo visapaypal

 

Taxes

New Zealand has a Goods and Services Tax (GST) of 15%  All prices shown are inclusive of GST.
All purchases through our website have this tax incorporated into the price.

Secure Online Ordering and Privacy

Flowers on the Hilltop offers secure online shopping. All customer and recipient information submitted is strictly confidential.

Stock Availability

Flowers on the Hilltop will make every effort to provide flowers as seen on the website. However, due to seasonal variations and availability of certain flowers or containers we may occasionally have to make a substitute, where possible we will try to call you to discuss the change if we feel it could be significant.

If you have special requirements regarding your order please indicate this at the time of ordering, or telephone Flowers on the Hilltop on (+649) 818 6556

Flower Deliveries – Auckland

Flowers that are to be delivered in Auckland are sent via specialist and trusted local and floral couriers directly from our florist shop. For local orders our courier collects flowers hourly, until 3.30 pm. For all other Auckland and Greater Auckland orders our courier service is staggered throughout the day (two to four pickups demand driven) with a final collection approximately 3.00 pm , do call us if your delivery is urgent we may be able to arrange the delivery on your behalf.(+649)8186556. 

Weekend Deliveries:

Saturday orders to Greater Auckland, Rural Suburbs,or throughout New Zealand MUST be received by 4.00 pm Friday to ensure Saturday delivery. Local delivery in suburbs close to the shop can usually be arranged throughout Saturday please call us to be sure on (+649) 8186556. Please note that there are NO regular deliveries on Sunday, exceptions are Mother’s Day which is a Sunday, and Valentine’s day if it happens to fall on a Sunday or a Monday.

Because we border the West Coast beaches, the beautiful Waitakere ranges, and also the rural beach and bay areas on the Huia side of the Manukau Harbour we can usually arrange same day delivery to these area’s, however it is preferable to have a days notice to ensure a smooth delivery service.

Please refer to the information below for delivery costs and times your order will need to be received by.

Area

Time order to be received

Delivery cost

Local Area 3.00 pm for same day service. free
Rural Auckland Area Rural deliveries please order 9.00 am  previous day for guaranteed next day service or call (+649) 8186556 to discuss options *( $20.00) we will call you if delivery is more
Deliveries to the Auckland metropolitan area Same day if ordered by NZ 12.00 noon. This excludes Sundays, public holidays and celebrated holidays free
National Preferably by 10 AM for same day delivery. This excludes Sundays, public holidays, and celebrated holidays $25.00

*Please note that some outlying and remote Auckland suburbs may incur an extra charge. If this is the case we will contact you prior to the delivery of your flowers to advise of any additional costs.Default will be $20.00 NZD.

International Orders

Flowers on the Hilltop are able to arrange for flowers to be delivered internationally. We are part of the Direct2florist International florist’s network. If you wish to send flowers internationally please visit our pages on Direct2florist or telephone us on (+649) 818 6556 to discuss your requirements with one of our experienced florists.

directtoflorist

Our Guarantee

We guarantee for all Auckland deliveries to send the freshest, most beautiful flowers possible direct from our store in Glendene Auckland.

Our contacts through Direct2florist are trusted suppliers for overseas orders, and our relay florists throughout New Zealand are recommended florists that we have dealt with in the past.

Our gift items and small treats are of excellent quality, all packaged with fancy wraps and bows made from beautiful ribbons, giving a real thrill and lots of pleasure to those that are receiving the flowers or gifts.

In the unlikely event that you are not 100% satisfied with your purchase ,please contact us IMMEDIATELY so we can rectify the situation and make sure we give you 100% satisfaction with your flowers or gift.

Special Events

For special occasion days i.e. Christmas Week, Valentine’s Day, Anzac Day, Easter and Mother’s Day we really appreciate having  as many days notice as possible for your bouquet or gift requirements, this helps ensures your order is given priority for flower selection and  prompt delivery.

Out side of the above guidelines we may be able to help call us with your order, we will pull out all of the stops, if we can’t deliver to time requirement we will  honestly let you know the earliest available time or endeavor to get your flowers where they need to go by fast courier service.( this will incur extra delivery costs)