Our Guarantee

We guarantee for all Auckland deliveries to send the freshest, most beautiful flowers possible direct from our store in Glendene West Auckland.

Same day deliveries ordered within our guidelines are guaranteed, if we don’t make the delivery on time your delivery fee will be refunded. If for any reason the delivery is delayed we will contact you by email or phone to let you know what has occurred.

In the unlikely event that you are not 100% satisfied with your purchase, please contact us IMMEDIATELY so we can rectify the situation to give you 100% satisfaction with your flowers or gift.

For orders placed on your behalf to florists in other centres in New Zealand and for overseas orders, our contacts through Direct2florist are our trusted suppliers they are usually recommended florists that we have dealt with in the past. Should you or your recipient not be happy with their flowers or gift for any reason please don’t hesitate to contact us so we can investigate and rectify the situation to your 100% satisfaction.

Our gift items are sourced from trusted suppliers and are of excellent quality, packaged well with fancy wraps and bows made from beautiful ribbons, our gifts give a real thrill and lots of pleasure to those that are receiving them.

In the unlikely event that you are not 100% satisfied with your purchase, please contact us IMMEDIATELY so we can rectify the situation and give you 100% satisfaction with your flowers or gift.

Special Events

For Special occasion days i.e. Christmas Week, Valentine’s Day, Anzac Day, Easter and Mother’s Day, it is preferable but not essential to order your flowers 1-2 days in advance, this helps with work flow and ensuring prompt delivery on your chosen day .

Call us with your order if outside of the guideline times, we will usually be able to get your flowers where they need to go.

Ph: 098186556
Email : info@flowersonthehilltop.co.nz
Toll free: 0800 326687
Overseas: +649818656

Your Credit Card Details Are Secure

Your Credit Card Details Are Secure
We place great importance on the trust you place in us when you order online or over the phone We value your privacy and will not share or sell your personal information.

When ordering online we use New Zealand’s premier trusted payment gateway DPS, SSL Encryption, your card details are never stored

When you phone us to place an order we will charge your card while you are on the phone, we do not store your credit card details.

If you would like to have regular updates and contact from us there is provision for this to happen but only with your express permission.

Sales Support

We pride ourselves on our sales support.

Call our experienced florists to get the answers to your questions.

Please contact us by phone +64 9 8186556 or toll free in New Zealand 0 800 326 687 or 09 8186556 for Auckland customers if your request is urgent, or by email , info@flowersonthehilltop.co.nz if your request is not so urgent. We will be happy to give advice or assistance where appropriate.

We strive to delight you with our help and support regarding your flower purchases.